Account & Data Deletion
How to delete your account & data
Here's how to delete directly in the app, and how to request deletion on the web if you can't use the app — plus exactly what happens to each type of data.
Delete in the app
- Open the Settings tab
- Go to Login info / Account
- Choose Delete account
- Review the notice and confirm deletion
Request on the web
If you can't access the app, request deletion by email. We process it after identity verification.
- Email a deletion request to the address below
- Put "Account deletion request" in the subject
- Include your login provider and customer UID
What happens to your data
When you delete your account, login authentication is soft-deleted and optional profile and service data is deleted, anonymized, or retained on a limited basis as described below. Payment, refund, and Stardust ledgers and related identifiers may be retained for the period needed for legal obligations, accounting, disputes, and fraud prevention.
| Item | Handling | Note |
|---|---|---|
| Login auth & optional profile | Soft-deleted / optional data deleted | Login auth is soft-deleted; display name and age confirmation are deleted |
| Push, short-term cache & notification state | Deleted | Push tokens, short-term reading cache, and notification read status |
| Support records | Deleted from app DB / external attachment deletion retried | Inquiries, replies, and attachment metadata are deleted; failed deletion of original attachments is retried from a queue. Copies sent to the support operations system may require a separate request |
| Payment/refund/Stardust ledger & related identifiers | Limited retention for the required period | Minimum records needed for accounting, refunds, disputes, and fraud prevention |
| Local records | Delete on device | Items not on our servers can't be deleted remotely |
Clearing local records too
Diaries and saved readings are stored on your device by default. Separately from account deletion, export anything you want to keep as Markdown first, then delete it in the app or uninstall the app to remove it from your device.
Local records not stored on our servers cannot be viewed, remotely deleted, or recovered by the operator. We recommend exporting important records before deletion.
Processing time
In-app deletion proceeds immediately upon confirmation. Web requests are handled after identity verification within the period required by law, usually within a few business days. For status, reply on the same email thread.
Contact
For deletion questions, contact support@hkun.dev or use in-app support. For full details on data handling, see the Privacy Policy.